Return & Refund Policy

At Team.EWGF, we are committed to providing high-quality products and excellent customer service. If you are not completely satisfied with your purchase, we are here to help. Please read our return and refund policy below.

1. Returns

Eligibility for Returns:

  • Items must be returned within 30 days of the purchase date.
  • Items must be unworn, unwashed, and in their original condition with all tags attached.
  • Items must be accompanied by a receipt or proof of purchase.

Non-Returnable Items:

  • Gift cards
  • Custom or personalized items
  • Sale or clearance items

How to Return:

  • Contact our customer service team at ken.vang1216@gmail.com to initiate a return.
  • Please provide your order number and reason for the return.
  • We will provide you with a return authorization and instructions on how to send back your item(s).

Return Shipping:

  • Customers are responsible for return shipping costs unless the item is defective or the wrong item was sent.
  • We recommend using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item.

2. Refunds

Processing Refunds:

  • Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
  • If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Late or Missing Refunds:

  • If you haven’t received a refund within the expected timeframe, first check your bank account again.
  • Then contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still have not received your refund, please contact us at ken.vang1216@gmail.com.

3. Exchanges

Exchanging Items:

  • If you need to exchange an item for a different size or color, please contact us at ken.vang1216@gmail.com.
  • Exchanges are subject to product availability. If the desired item is not available, a refund will be issued.

4. Damaged or Defective Items

Reporting Issues:

  • If you receive a damaged or defective item, please contact us immediately at ken.vang1216@gmail.com.
  • Provide your order number and a description of the issue, along with photos if possible.
  • We will arrange for a replacement or refund at no additional cost to you.

5. Contact Us

If you have any questions about our return and refund policy, please contact us at:

Email: ken.vang1216@gmail.com
Phone: (651) 399-9928

Thank you for shopping with Team.EWGF! We appreciate your business and strive to ensure you are satisfied with your purchase.